Return & Shipping

This Return & Shipping Policy outlines the terms governing the delivery, return, and replacement of products purchased through FlexiFab’s website or with assistance from our team. By placing an order, you agree to the terms outlined below.

Shipping Policy

Delivery Timeline

  • Ready Stock: Products that are available in ready stock are dispatched within 7-10 business working days from the date of order confirmation and payment.

  • Shipping Time: Delivery time depends on the destination but typically ranges between 3–10 business days post-dispatch.

  • Dispatch Notifications: Once your order is dispatched, tracking details will be shared via SMS/Email/WhatsApp.

Shipping Charges

  • Shipping charges may apply based on order volume, weight, and delivery location.

  • These charges (if applicable) will be clearly shown at checkout or discussed during order placement.

  • Future Wear may offer free shipping on select bulk orders or during special campaigns.

Logistics

We work with trusted logistics providers such as Delhivery, Blue Dart, and other region-specific carriers to ensure timely and secure delivery.

Delivery Delays

While we strive for timely deliveries, FlexiFab is not liable for delays caused by:

  • Natural disasters, strikes, or lockdowns.

  • Customs or regulatory holds.

  • Courier service disruptions.

  • Other unforeseen circumstances.

Return & Replacement Policy

We take quality seriously and follow strict QC protocols. However, if something does go wrong, we’ve got your back.

Eligibility for Return

You may request a return or replacement if:

  • The wrong product was delivered
  • The product is defective, damaged, or not as described

Returns are not accepted for:

  • Cut fabrics
  • Fabric samples

Products damaged after delivery due to improper handling

Return Request Process

  • Return requests must be raised within 3 business days of receiving the order.

  • Please email anirudhtextile@yahoo.com or use the helpdesk to raise a return ticket.

  • Include order details, product photos, and a description of the issue.

Pickup & Quality Check

  • Our logistics partner will schedule a reverse pickup.

  • The returned product must be in original condition with tags and packaging intact.

Once the returned product passes quality inspection (QC), a refund or replacement will be processed.

Refund Timeline

  • Refunds (if applicable) will be processed within 7–10 business days after the QC approval.

  • Refunds will be credited to the original mode of payment or to your Dukaan Dost account balance (for future orders), as per your preference.

Replacement Terms

  • Replacements are subject to stock availability.

  • If the requested product is unavailable, a full refund or credit note will be offered.